Payment Policy

Is your website secured?

Yes, our checkout is 100% secure and PCI compliant. We use Secure Sockets Layer (SSL) technology to encrypt all your Personal Information before it is transmitted to us.

What‌ ‌are‌ ‌the‌ ‌payment‌ ‌options?‌

At ShopPetCare, we accept all major credit cards Visa, MasterCard, American Express, Diners Club, and Discover Card.

Do you accept offline payment methods?

We do not accept other forms of payment except for those we mentioned above. We also do not accept offline payments such as cash on delivery and bank transfer.

When do I need to pay for the order?

You need to complete your payment during the checkout process before we can generate and process your order. Order generation is automated by our system and will only take place after you have a successful checkout.

I tried to check out but it kept failing.

Please try to contact your bank or credit card company as they might have restricted your card. If you have contacted them and still have issues checking out, please contact us.

Are there any hidden fees?

No, there are no hidden fees and all prices listed on our site include tax.

I still have questions

Please kindly contact us and we will try our best to help you: