Shipping Information

Worldwide Free Shipping on All Medications!
Enjoy free shipping on tick, flea, and other medical treatment orders over $50, delivered directly to your door.

What You Can Expect:

  • Over 95% of orders are dispatched the same day.
  • Shipping generally takes between 10 to 15 business days.

Why Shipping May Take Longer:

  • Shop Pet Care ships all orders directly from our base in the United Kingdom or our international fulfillment center in Singapore.
  • Due to the medical nature of our products, customs processing can cause delays, even with expedited shipping.

Tips for Avoiding Delays:

  1. Place your order at least 15 business days before your pet’s treatment is due.
  2. Use our auto-scheduler option at checkout to ensure timely delivery for future orders.

What If My Order is Lost?
Orders will only be considered potentially lost if not delivered within 20 business days from the shipped date.

We kindly ask for patience regarding possible delays due to customs, public holidays, or unforeseen events. If we resend an order that was initially considered lost and the original order eventually arrives, please notify us.

Thank you for choosing Shop Pet Care!

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